How can we help?
Answers about playing, saves, plans and your data.
Playing and saves
How saves work, starting a new playthrough, and picking up on another device.
Account and sign-in
Creating an account, signing in, and managing your devices.
Plans and credits
What plans include and what happens when your credits run out.
Character chat
What characters remember, and why chats never change your story.
Privacy and your data
Downloading a copy of your data and asking us to delete your account.
Something’s not working
Loading problems, missing saves and other things to check first.
Common questions
Do I lose my saves if my plan ends?
No. Your playthroughs, saves and what characters remember are kept, exactly where you left them.
Where can I manage signed-in devices?
Go to Account, then Devices. You can sign out another device without changing your saves or chats.
Do I need credits to play games?
Playing games never uses credits. Player is $5 USD per month for the full catalog and includes no AI usage. A plan with credits is required for AI replies. Credits cover AI replies and, when available, generated art. Your current reply cost is shown before you send. Pricing is to be confirmed.
Can a chat change what happens in my game?
No. Chats happen outside the story. Characters remember your playthrough, but chatting can’t change it.
How do I get a copy of my data?
Go to Account, then Privacy, and choose Prepare download. The file downloads to the device you’re using.
What should I check if a save seems missing?
Check that you’re signed into the same account, then open your Library and choose the right game and playthrough. Each playthrough has its own saves, relationships and chats.
How do I delete my account?
Go to Account, then Privacy, and choose Request account deletion. It’s a request, not instant. You can cancel while it’s pending.
Is there a free chapter?
Not yet. A free account keeps your saves. Player includes the full catalog for $5 USD per month.
Still stuck?
Contact details will be added before launch.